Questions
Straight answers.
The things people actually ask, answered without the hedging. If yours is not here, send it to us.
Ordering
Do I need an account to order?
To send an order, yes — it is how we know who to hand the food to and how you track it afterwards. Building a plate does not need one: everything you add is kept on your device, and it is still there after you sign in.
How long does an order take?
Most plates are ready about twenty minutes after we confirm. Braai and anything cooked to order can be longer at the busy end of lunch, and we will say so when we confirm rather than let you stand there.
Can I change or cancel an order?
Freely, before the kitchen starts it — which is usually minutes rather than hours, because we cook to order. After that the ingredients are committed, and we may ask you to cover what has already gone in.
What if something is off the menu?
The menu marks it. Dishes go off during the day when something runs out, and the site reflects that within about five minutes of the kitchen changing it.
Collection and payment
Do you deliver?
Not for single plates. Orders of ten or more, and anything arranged as catering, can be delivered hot within Chegutu.
How do I pay?
Card or cash on collection. Nothing is charged when you send the order — we confirm the total first, so a dish that has gone off is never something you have already paid for.
Where exactly are you?
Robert Mugabe Way, Chegutu, Chegutu, Zimbabwe. The find-us page has a map link and the full week of opening hours.
Tables and functions
Do I need to book a table?
Not usually — walk in and eat. Booking is worth it for a group, a weekend evening, or if you want a particular time.
Is a booking confirmed straight away?
No, and we would rather be honest about that than have a website pretend to hold a table nobody in the kitchen knows about. A person reads it and replies, usually the same day.
Can you cater a wedding or a work lunch?
Yes. Ten plates upwards, cooked on site where there is room for the stand or delivered hot. Three days notice for most things, a fortnight for anything over a hundred.
The food itself
Do you have vegetarian options?
Yes, and more than the usual afterthought — the sadza, rice and vegetable plates are proper meals rather than a side order. Tell us about allergies in the order note and we will be clear about what a shared kitchen can guarantee.
Are the prices per plate?
Per plate, and they can shift with the market. Big orders are confirmed with a call before anything is cooked.
The photograph does not match what I got.
A dish with no photograph draws its own picture from its name and section, so what you see is an illustration rather than that exact plate. Where there is a real photograph, it is ours and it is that dish.